Refund Policy
Refund Policy
Rehltak - Your Trip
Last Updated: 23 October 2026
1. Introduction
This Refund Policy governs the cancellation of bookings and the refund of payments made for travel services booked through Rehltak - Your Trip, including flights, hotels, travel packages, tours, activities, transfers, visa services, travel insurance, and other available travel services.
Rehltak facilitates bookings with airlines, accommodation providers, and other third-party travel suppliers. Refund eligibility is subject to the booking conditions disclosed to the customer, applicable supplier policies, and relevant laws.
By completing a booking, customers agree to the terms made available before confirmation, without prejudice to their mandatory legal rights.
2. Flight Tickets
Flight cancellations and refunds are subject to the fare rules established by the airline issuing the ticket.
2.1 Ticket Categories
- Non-refundable tickets: The ticket price is generally non-refundable unless otherwise permitted by the airline or required by law.
- Partially refundable tickets: Refunds are calculated after applicable penalties and permitted fees.
- Fully refundable tickets: Refunds are processed in accordance with the applicable fare conditions and statutory rights.
2.2 Service Fees
Ticket issuance and administrative service fees may be non-refundable where disclosed before payment and permitted by applicable law.
2.3 No-Show
Failure to travel or submit a cancellation request within the required timeframe may result in additional penalties or loss of refund eligibility under the airline's rules.
2.4 Partially Used Tickets
Any refund for a partially used ticket is determined according to the airline's fare recalculation rules.
2.5 Airline Cancellations and Schedule Changes
If an airline cancels a flight or makes a significant schedule change, available options may include rebooking, a refund, or travel credit, subject to applicable passenger rights laws and airline policies.
3. Travel Packages and Tours
Travel packages containing multiple services are subject to the cancellation conditions applicable to the specific package and its suppliers.
Certain components, including flight tickets, hotel reservations, and confirmed third-party services, may be non-refundable.
The relevant cancellation conditions are disclosed before booking confirmation. No universal refund percentage applies to all packages unless expressly stated in the booking terms.
4. Hotels and Accommodation
Hotel cancellation and refund conditions vary depending on the property, room category, rate plan, and travel dates.
- Flexible bookings: May be cancelled without penalties before the specified deadline.
- Non-refundable bookings: Subject to the restrictions disclosed at the time of booking.
- Semi-flexible bookings: May qualify for a partial refund after applicable deductions.
No-shows and early departures may incur additional charges under the property's policy.
5. Visa Services
Visa service fees are subject to the processing stage and the terms disclosed before payment.
Processing fees may become non-refundable once the service has commenced, unless otherwise required by law or the applicable service conditions.
Submitting a visa application does not guarantee approval. Government and consular fees are governed by the relevant authorities' policies.
6. Travel Insurance
Cancellation and refund eligibility for travel insurance premiums are determined by the insurance provider's terms and applicable laws, including any available statutory or contractual cancellation period.
7. Exceptional Circumstances and Force Majeure
In cases involving natural disasters, conflicts, government restrictions, supplier insolvency, or other exceptional events, cancellation and refund requests are assessed according to the booking conditions, supplier policies, and applicable law.
Such circumstances do not automatically guarantee a full refund.
Where a booking or service error is legally attributable to Rehltak, the matter will be addressed through an appropriate remedy in accordance with the customer's rights and applicable legal obligations.
8. How to Request a Refund
Customers may submit cancellation or refund requests through Rehltak's official communication channels.
Please provide:
- Booking reference or ticket number.
- Full passenger or guest name.
- Reason for cancellation.
- Supporting documents, where applicable.
Customers are encouraged to submit requests as early as possible to minimize potential cancellation penalties.
9. Refund Processing Time
Refund processing times vary depending on the supplier, payment method, bank, and payment service provider.
Certain supplier refunds may take approximately 7 to 90 business days where extended reviews are required. This is an estimate rather than a mandatory processing period applicable to all bookings.
Rehltak will comply with any shorter deadlines required by applicable law and will arrange payment of refunds due without unreasonable delay once the relevant funds have been received and processing requirements have been completed.
10. Refund Method and Currency
Approved refunds are generally returned to the original payment method where technically and legally possible.
Bank charges and exchange-rate differences may affect the final amount where currency conversion is necessary, subject to disclosed conditions and applicable law.
11. Applicable Fees and Deductions
Permitted deductions may include airline penalties, hotel cancellation charges, supplier fees, and clearly disclosed administrative service fees.
No deductions will be made where they would violate the customer's mandatory legal rights.
12. Booking Modifications
Requests to change passenger names, travel dates, or itineraries are subject to supplier conditions and may incur modification fees or fare differences.
If a modification is not permitted, cancellation and a new booking may be required under the applicable terms.
13. Travel Credits and Vouchers
Certain suppliers may offer travel credits or vouchers as an option following cancellation.
These are subject to the supplier's validity periods and usage conditions and do not replace a customer's legal entitlement to a monetary refund where such entitlement exists.
14. Complaints and Disputes
Customers may submit complaints regarding cancellation or refund decisions through Rehltak's official communication channels.
Rehltak will review complaints fairly, provide available explanations, and follow up with the relevant suppliers.
15. Liability
Rehltak's liability is determined by its actual role in providing the service, the applicable contractual terms, and relevant laws.
Nothing in this policy excludes or restricts liability that cannot legally be excluded or limited, including liability for errors for which Rehltak is legally responsible.
16. Policy Updates
Rehltak may update this Refund Policy to reflect operational, regulatory, or legal changes.
The booking conditions agreed upon at the time of confirmation remain applicable to that booking unless otherwise required by law.
17. Contact Information
For cancellation requests, refund inquiries, or assistance, please contact Rehltak through its official channels.
Rehltak - Your Trip
Website: https://rehltak.com
Email: info@rehltak.com
Alternatively, visit the Contact Us page on our website.
Important Notice: All refund requests are subject to applicable booking conditions and laws. Submission of a refund request does not constitute automatic approval.